Category: How To

Building a Culture of Teamwork in Restaurants

Some people underestimate the culture of cooperation, and some restaurant owners rely more on their best staff than on part-time or low-income staff. However, teamwork can produce better results if managed effectively. Even the best staff can quit their jobs for many reasons. Therefore, creating training programs and making teams can improve performance and cover shortcomings due to staff shortages. Every staff member must know their own duties and the duties of others. You need to provide cross-work training for each staff, so that staff can help other staff when needed.

Manage Technical Operations

Your technical management tasks will become easier if you use management software – such as CRM, ERP or both. Both of these software can be used to manage inventory, track the price of groceries, manage payroll (payroll), track cash flow, and warn you when there is an unprofitable or unsold menu. But if you want to save money, you can create your own list above using a spreadsheet.

CRM software can record your customer data, customize marketing messages, and store customer preference data such as seating and favorite menus. You can record this information manually, but CRM software makes this job much easier because everything is processed automatically. CRM software can also provide instructions for prospective customers who come to special marketing events.

Food prices can change drastically. Therefore, you need to pay attention. The POS system can be used to track inventory and sales. That way, daily management activities become easier and restaurant owners and managers can see important summaries every day. You can save costs, identify unnecessary things, and catch the staff who steal. In addition, the POS system is also useful for accelerating bookings and payments.

Manage Special Events

It takes careful planning and close supervision to succeed a special event in your restaurant. Careful planning is important for success, but there will be times when your plans don’t go as expected. Organizing special events in your restaurant is like attracting customers. You need to target leads, offer to organize city events, answer requests efficiently, and perform procedures to record information about events like what consumers want. If you intend to hold many special events, then there is no harm in appointing someone as the event manager.

Successful restaurant owners always involve their staff in the process. A good strategy is to offer a basic package for guests and staff to start with. Restaurant staff should not write information on a piece of paper, but in a special binder book or on a restaurant computer. Try offering a unique event package at your restaurant. Software can be very helpful by tracking information about available days and times.

Managing a special event can keep your restaurant busy even in quiet times. However, there is always a risk that consumers will cancel the event at the last minute. Therefore, you need to impose a fine of 10% to 50% of the total cost. The money can be used to cover costs for planning, ordering additional food, and canceling for other consumers.

Management is important

Building a strong management system in your restaurant takes time – even more so if you change policies in the past. Therefore, restaurant owners need to plan management strategies when deciding infrastructure and software for restaurants. However, good management can still be applied in established restaurants – just don’t make too many changes at once unless you’re ready to look for new staff.


How to Manage a Restaurant

There are two important areas that must be considered by restaurant owners and managers. First, manage areas in the areas of detailed food ordering, restaurant cleanliness, inventory, marketing, and food health. Second, managing customers and restaurant staff – this area is usually more difficult. Restaurant owners need to interact with staff and consumers to find out their opinions, respond to problems, and ensure restaurant staff perform tasks as written in the employment contract.

Restaurant Owners Have Many Tasks

Restaurant owners generally work in all areas, but there are some who focus on the front lines or back lines. You need to appoint a manager in each area to carry out the philosophy of management. Tasks in the kitchen might be handled by a chef. But in larger restaurants, this task is handled by the kitchen manager. A good manager can manage restaurant’s daily tasks well, but restaurant owners still have to check their work routinely to prevent bad habits. New information about food prices, consumer demographics, and nearby disturbances due to development projects can force you to re-plan your Business Plan. You might need to change menu prices, expand the consumer base, or look for other income such as from catering businesses or event marketing.

The manager or restaurant owner must also manage the marketing department. Traditional platforms – although still effective for some restaurants – are not as effective as they once were. This forces restaurants to try new domains in marketing such as advertising on social media, promotions with the help of GPS, and others. A recent survey in the United States found that 82% of consumers use their cellphones to find restaurant directions, locations, and opening hours. Around 75% of consumers choose to find information about restaurant menus on the internet. Reliable managers implement various marketing strategies to reach the best consumers – where most of them spend their time on the internet and in front of the HP screen.

Manage HR Consistently and Effectively

Many restaurant owners prefer to work in the back, but no one can avoid contact with the public. A study from Ohio State University found that 60% of restaurants closed their businesses or changed ownership in the first year, and 80% of startup restaurants went bankrupt within five years. This should not discourage you, especially if your food, service and restaurant location are very supportive. Therefore, planning a business strategy is very important. One thing that needs to be planned is how you will manage your restaurant. Handling people tactfully, firmly and consistently can ensure a successful business.

Every restaurant staff must know their duties. In other words, you need to train your staff in preparing food, serving customers, and maintaining cleanliness. Every staff must be able to handle customer complaints, and instead make it an opportunity. Most consumers certainly know that humans are not free from mistakes. What makes a restaurant successful is how it handles consumer complaints.

Deal with Important and Not-Important Problems

Every manager / owner of the restaurant has a different personality. Even though there are unscrupulous managers who shout at their staff, you should not copy that, especially in front of a crowd. If you are not satisfied with the performance of your restaurant staff, you need to plan a meeting schedule to discuss the issue. By regularly doing this, you can control your anger. Most staff will admit that they have done something wrong or feel guilty, rather than justifying and instead shouting.

But unlike the above, dealing with unsatisfied consumers should not be delayed. If you are busy doing something, try to find someone else to replace you. That way, you can discuss these consumer complaints. Listen carefully and summarize what consumers mean. You might misunderstand. Once you understand the problem, apologize on behalf of the restaurant even though it is not certain that the consumer is right. The consumer is always right when filing a complaint. Promise you will follow up on this problem, write the details, and comp all or part of the customer’s meal. For serious problems, provide free incentives for extra food.