Building a Culture of Teamwork in Restaurants

Some people underestimate the culture of cooperation, and some restaurant owners rely more on their best staff than on part-time or low-income staff. However, teamwork can produce better results if managed effectively. Even the best staff can quit their jobs for many reasons. Therefore, creating training programs and making teams can improve performance and cover shortcomings due to staff shortages. Every staff member must know their own duties and the duties of others. You need to provide cross-work training for each staff, so that staff can help other staff when needed.

Manage Technical Operations

Your technical management tasks will become easier if you use management software – such as CRM, ERP or both. Both of these software can be used to manage inventory, track the price of groceries, manage payroll (payroll), track cash flow, and warn you when there is an unprofitable or unsold menu. But if you want to save money, you can create your own list above using a spreadsheet.

CRM software can record your customer data, customize marketing messages, and store customer preference data such as seating and favorite menus. You can record this information manually, but CRM software makes this job much easier because everything is processed automatically. CRM software can also provide instructions for prospective customers who come to special marketing events.

Food prices can change drastically. Therefore, you need to pay attention. The POS system can be used to track inventory and sales. That way, daily management activities become easier and restaurant owners and managers can see important summaries every day. You can save costs, identify unnecessary things, and catch the staff who steal. In addition, the POS system is also useful for accelerating bookings and payments.

Manage Special Events

It takes careful planning and close supervision to succeed a special event in your restaurant. Careful planning is important for success, but there will be times when your plans don’t go as expected. Organizing special events in your restaurant is like attracting customers. You need to target leads, offer to organize city events, answer requests efficiently, and perform procedures to record information about events like what consumers want. If you intend to hold many special events, then there is no harm in appointing someone as the event manager.

Successful restaurant owners always involve their staff in the process. A good strategy is to offer a basic package for guests and staff to start with. Restaurant staff should not write information on a piece of paper, but in a special binder book or on a restaurant computer. Try offering a unique event package at your restaurant. Software can be very helpful by tracking information about available days and times.

Managing a special event can keep your restaurant busy even in quiet times. However, there is always a risk that consumers will cancel the event at the last minute. Therefore, you need to impose a fine of 10% to 50% of the total cost. The money can be used to cover costs for planning, ordering additional food, and canceling for other consumers.

Management is important

Building a strong management system in your restaurant takes time – even more so if you change policies in the past. Therefore, restaurant owners need to plan management strategies when deciding infrastructure and software for restaurants. However, good management can still be applied in established restaurants – just don’t make too many changes at once unless you’re ready to look for new staff.

Toto Restaurant Italian

The restaurant’s new website is finally available, consult the menu and stay informed about news and events scheduled for the next few days in our restaurant.


Tuscan Crostini

Italian Title – Italian Text

Bread, salami and livers… but not only

Lardo di Colonnata

Lardo di Colonnata is a sausage with a Protected Geographical Indication typical of the homonymous village in the Apuan Alps, part of the municipality of Carrara. Colonnata lard is produced with pork lard seasoned in Carrara marble basins.

Appetizer Showcase Tuscany

Tuscan ham, Tuscan salami, finocchiona, wild boar sausage, wild boar salami, Tuscan pecorino cheese, soprassata, lard from colonnata, Tuscan crostini.

Fresh pasta
Ravioli Nuts and Speck

A delicate and spicy first course, suitable for the atmosphere of joy and serenity typical of the holidays.

Mugello potato tortelli

The potato tortello was born as a poor dish: the filling becomes potatoes with the collection of the first potatoes sown in the mid-1800s. In fact, this filling becomes an alternative to that of chestnuts, known and harvested fruit…

How to Manage a Restaurant

There are two important areas that must be considered by restaurant owners and managers. First, manage areas in the areas of detailed food ordering, restaurant cleanliness, inventory, marketing, and food health. Second, managing customers and restaurant staff – this area is usually more difficult. Restaurant owners need to interact with staff and consumers to find out their opinions, respond to problems, and ensure restaurant staff perform tasks as written in the employment contract.

Restaurant Owners Have Many Tasks

Restaurant owners generally work in all areas, but there are some who focus on the front lines or back lines. You need to appoint a manager in each area to carry out the philosophy of management. Tasks in the kitchen might be handled by a chef. But in larger restaurants, this task is handled by the kitchen manager. A good manager can manage restaurant’s daily tasks well, but restaurant owners still have to check their work routinely to prevent bad habits. New information about food prices, consumer demographics, and nearby disturbances due to development projects can force you to re-plan your Business Plan. You might need to change menu prices, expand the consumer base, or look for other income such as from catering businesses or event marketing.

The manager or restaurant owner must also manage the marketing department. Traditional platforms – although still effective for some restaurants – are not as effective as they once were. This forces restaurants to try new domains in marketing such as advertising on social media, promotions with the help of GPS, and others. A recent survey in the United States found that 82% of consumers use their cellphones to find restaurant directions, locations, and opening hours. Around 75% of consumers choose to find information about restaurant menus on the internet. Reliable managers implement various marketing strategies to reach the best consumers – where most of them spend their time on the internet and in front of the HP screen.

Manage HR Consistently and Effectively

Many restaurant owners prefer to work in the back, but no one can avoid contact with the public. A study from Ohio State University found that 60% of restaurants closed their businesses or changed ownership in the first year, and 80% of startup restaurants went bankrupt within five years. This should not discourage you, especially if your food, service and restaurant location are very supportive. Therefore, planning a business strategy is very important. One thing that needs to be planned is how you will manage your restaurant. Handling people tactfully, firmly and consistently can ensure a successful business.

Every restaurant staff must know their duties. In other words, you need to train your staff in preparing food, serving customers, and maintaining cleanliness. Every staff must be able to handle customer complaints, and instead make it an opportunity. Most consumers certainly know that humans are not free from mistakes. What makes a restaurant successful is how it handles consumer complaints.

Deal with Important and Not-Important Problems

Every manager / owner of the restaurant has a different personality. Even though there are unscrupulous managers who shout at their staff, you should not copy that, especially in front of a crowd. If you are not satisfied with the performance of your restaurant staff, you need to plan a meeting schedule to discuss the issue. By regularly doing this, you can control your anger. Most staff will admit that they have done something wrong or feel guilty, rather than justifying and instead shouting.

But unlike the above, dealing with unsatisfied consumers should not be delayed. If you are busy doing something, try to find someone else to replace you. That way, you can discuss these consumer complaints. Listen carefully and summarize what consumers mean. You might misunderstand. Once you understand the problem, apologize on behalf of the restaurant even though it is not certain that the consumer is right. The consumer is always right when filing a complaint. Promise you will follow up on this problem, write the details, and comp all or part of the customer’s meal. For serious problems, provide free incentives for extra food.

Tips for Grand Opening Restaurants

Grand Opening restaurant is more important than you think, especially for a classy restaurant. Most restaurant owners feel that they can solve problems over time. That is indeed true. However, if your restaurant’s grand opening is messy and disappointing, your restaurant can’t make a good impression. Conversely, if the grand opening of your restaurant is successful, your restaurant can attract many customers.

Grand Opening restaurant is very important. Because of its importance, most restaurant owners will conduct a trial called Soft Opening. If your restaurant’s opening ceremony is visited by many people, then it makes the service slow and the food not delicious, many visitors will not come to your restaurant again. Here are tips for succeeding the Grand Opening:

Many Staff Scheduling

It’s not important that you streamline payroll at the opening ceremony. Schedule enough staff to provide redundancy. You might want to schedule several ‘buoys’ who are cross-trained to work in a number of key areas.

Train Restaurant Staff

Your restaurant staff must know where all the equipment is, be familiar with the menu, and have experience using your restaurant’s POS system.
Encouraging Strong Work Ethics

Restaurant owners and managers must often appear before staff. Interacting with visitors is important, but managers must spend enough time behind the scenes to make sure everything runs smoothly. The future of your restaurant depends on how well you manage the restaurant in the first few days. Therefore, don’t be lazy.

Invite Friends and Family

Invite friends, family members, and coworkers to come before the official opening. That way, you can ask for valuable advice from them for improvement before the official opening ceremony.
Request a Local Trader

You can do promotions by asking local merchants to try your restaurant menu or be present at your meet-and-greet bar at night.

Advertise on Social Media

Take advantage of social media to get other people interested in your restaurant by posting a series of articles. The content of the article can be an explanation of various dishes; what goes on behind the scenes; and the experience of your restaurant staff.

Hold a Soft Opening Event

Soft Opening can prevent your restaurant from being overwhelmed by the number of visitors that exceeds estimates. For one or two weeks before the Grand Opening, your restaurant staff can try to solve operational problems so that later they can provide maximum service. During this period, you can improve performance in the kitchen and service; updating the menu using the principle of menu engineering; and streamlining workflows. Other benefits of soft opening are:

  • Make the final decision about decorating and setting the table
  • Make restaurant staff and bartenders familiar with menus, cooking hours, “Mise En Place” tactics, coating techniques and food containment strategies
  • Train staff on how to manage visitors, provide food advice, and use the POS system
  • Make all staff in your restaurant know where equipment such as dishes, seasonings, and more are stored.

Soft Opening is the ideal time to invite special guests such as influence’s, local artists, food reviewers, reporters, and restaurant shareholders. If you are nervous, invite someone you know and ask him to give constructive criticism.

Grand Opening Can Be a Publication Magnet

By holding a Grand Opening formally, your restaurant can get the attention of the local media and news. You can get publications, spark curiosity, and introduce the concept of your restaurant to potential visitors. The benefits of the publication will continue even after the Grand Opening is over – invited guests will be honored and people who like the concept of your restaurant’s culinary will be attracted to come to your restaurant later on even though they are not present at the opening ceremony. Satisfied visitors will come back again.

Promotion ideas for the Grand Opening

Promotional ideas for the Grand Opening can be in the form of special decorations, sampler plates, bounce incentives, live entertainment and collaboration with local merchants or city festivals. If you are in an artistic area, you can invite local artists and photographers to display their work. If there is a local festival, you can set up an outdoor booth to offer several menu items. You can also partner with local charities during the opening and donate a portion of the proceeds. You can share samples in front of the restaurant to attract the attention of customers. Outdoor signs, digital signs and banners can also generate a lot of publicity.

Regardless of what promotional strategies are used, you need to remember that food and service are still the most important. Instagram offers a free application where you can upload photos and videos to websites and social media. During the Grand Opening, take lots of photos to use as promotional material and encourage other visitors to upload photos and write comments on social media.

Promoting the Grand Opening Event

Grand Opening, although it is held simply, still needs to be promoted properly. You can target the surrounding population by distributing sheets or sending letters. But if your restaurant has the ability to attract the interest of many people, you can promote it more broadly to the surrounding cities or so on. You can also join SMEs to get strategies in building businesses and building relationships with prospective customers through networking.

Plan a Schedule for Opening

You have to manage the opening event, both Soft Opening and Grand Opening, which are in accordance with the concept and target of your customers. You can open a restaurant quietly before the Grand Opening to overcome operational problems that affect your restaurant’s performance. During this period, you can also have a food tasting event; provide a sample menu; post menus on the internet; and distributing flyers at the nearest retail outlet. The schedule might include pre-launch activities:

  • Invite friends to try your food informally in the kitchen.
  • Find out local influencers and social media platforms that are used by target customers and groups of entrepreneurs in your area.
  • Create websites and links to respectable and well-known sites.
  • Design your restaurant’s logo and color.
  • Prepare sample menus, culinary information, chef biographies, and other details for the press.
  • Choose the right Grand Opening date so you have time to gather all the information about permissions; complete construction; and hold a Soft Opening.

Technological and Staffing Considerations

Building technology for restaurants is very important in this competitive industry. You cannot escape from the fact that restaurant management and marketing have changed. Customer orders may not be written manually by the waiter and you also cannot write staff schedules on the board or paper. Equipment must also not be recorded on paper. Modern applications can simplify management, provide understanding of your restaurant, and prevent thieves and waste.

With the POS system, you can make the ordering process simpler. In addition, the POS system can also accept payments via credit card and record sales data. You can see a copy of the order and sales data, then compare it with the previous data. Plus, you can see sales data based on time, food, and other criteria that are important for restaurants.

About 80 percent of restaurants today use applications such as CRM and ERP. In addition, many of them also use the online booking and booking system. About 49 percent of restaurants offer payment via smart phones. Therefore, the POS system is very important if you want to grow your business.

Try to enroll employees in opening success by encouraging their pride in images, biographies and competitions. Be sure to train them thoroughly, give them the tools they need to succeed and praise them well when they do good work.